VRXtra – Terms & Conditions

Interpretation of these Terms and Conditions:

“We,” “Us,” and “Our” means VRXtra Limited.

“You” and “Your” means the person (including any individual, partnership, incorporated association, or unincorporated association) making the booking on behalf of the people, party, or entity/organization to whom we agree to provide the Service.

“Event Contract” refers to any contract between You and Us for the Service, incorporating these Terms and Conditions.

“Contract Price” denotes the total price payable for the Services, Experience or Booking You made with Us.

“Event Date” signifies the date(s) for which You intend to book the Service.

“The Service” encompasses the activity, function, occasion, arrangement, facility, or any other service organized and specified by Us on our booking form.

“Agent” refers to any representative of Us or any independent contractor engaged by Us to provide the Service or a part thereof, or any equipment used in the Service.

“The Client” means the person or entity to whom we agree to provide the Service when they are not the contracting party.

THE SUPPLY OF THE SERVICE OR SERVICES
a) We will provide the Service to You in accordance with these terms and conditions. No Contract exists between You and VRXtra Limited until We have received payment.
b) Until We receive a Booking Deposit in cleared funds, We are free to offer the Event Date to other interested parties.
c) We contract exclusively under these terms and conditions. No variation is effective unless in writing and signed by an authorized signatory of VRXtra Limited.
d) We may make changes to the Service without notifying You if necessary for safety compliance or if the changes do not materially affect the nature or quality of the Service.
e) You must provide Us with sufficient and accurate information in a timely manner to enable Us to book and provide the Service. You are responsible for the accuracy of the information provided.
THE CONTRACT PRICE
a) The Contract Price is Our quoted price displayed during your booking.
b) Full payment is required at the time of booking.
c) We reserve the right to vary the quoted price until We receive full payment. We may correct errors in any promotional material without incurring liability.
d) If You cancel the booking, we may offer an alternative Event Date or convert your refund into gift vouchers, subject to our refund policy.
e) Refund Policy:

48+ Hours notice – Full refund to the original payment method or a VRXtra Gift Card for the same value.

Less than 48 hours – Full credit to a VRXtra Gift Card.

Less than 2 hours – No monetary refund.

Voucher/Event Experiences – Rebooking is possible with more than 2 hours notice, subject to voucher terms and conditions.

f) If the number of guests changes, adjustments to the Contract Price may apply.
g) We accept payment by cash, PayPal, credit card, debit card, Apple Pay, Android Pay, and bank transfer.
h) If We cancel the Event Date due to our fault, We offer alternative dates or a full refund in gift vouchers.

HEALTH AND SAFETY
a) You agree to abide by safety requests or orders made by Us on the Event Date.
b) Our opinion on safety matters is final. If deemed necessary, You or Your guests may be asked to leave the Event without liability to Us.
c) Follow activity supervisors’ instructions and equip yourself as advised.
d) Disclose any medical condition or disability that may affect participation. We may withdraw You or Your guest if deemed necessary.
e) Risk assessment reports and method statements are available on request.
f) If You or the Client act as a compare for our Services, follow Our discretion for service direction and health and safety.
g) If persons employed by You to compare Services pose a risk to health and safety, cease their actions immediately at Our request.
h) Immediate cessation of Service is possible if the actions of a compare pose an immediate risk to health and safety.
i) Clients and guests must comply with safety requests or orders made by Us.
j) Our opinion on safety matters is final. Clients or guests behaving dangerously may be asked to leave the event without liability to Us.

INSURANCE AND LIABILITY FOR DAMAGE
a) We maintain an insurance policy (details available on request), subject to its conditions.
b) We warrant reasonable skill and care in providing the Service. We are not liable for losses arising from incomplete, inaccurate, illegible instructions, late arrival, or non-arrival of instructions.
c) Except for death or personal injury due to Our negligence, Our liability for any loss or damage is limited to the Contract Price.
d) We are not responsible for unforeseen events beyond Our control that may lead to Service cancellation or alteration, but efforts will be made to proceed where possible. In such cases, the Balance must be paid in full.

ASSIGNMENT
a) We may assign the Event Contract to any person, firm, or company.
b) You cannot assign the Event Contract or any part without Our written consent.

SEVERANCE
If any provision of these Terms & Conditions is found to be illegal or unenforceable, the remaining provisions shall remain in full force and effect.

THIRD PARTIES
Nothing in the Event Contract is intended to benefit any person who is not a party to it.

GOVERNING LAW
These Terms & Conditions shall be construed in accordance with the laws of England and Wales. The parties submit to the non-exclusive jurisdiction of the Courts of England and Wales.

STATUS
If You are contracting as an elected agent or manager on behalf of the Client, ensure these terms are brought to the Client’s attention, and the Client is bound by these terms and conditions.